My strategy does not start or trade#
Check these in order:
- Confirm the saved strategy and selected Paper or Live mode.
- Read the start response and session status.
- Check active-algorithm capacity in Billing & Subscription.
- Confirm the entry window and start behavior.
- Check the instrument, quote, and required candle history.
- Review risk limits, maximum trades, and waiting periods.
- Inspect signal and order activity separately.
A waiting strategy is not necessarily faulty. See start and stop.
My broker will not connect#
Open the broker card and read its state. For expired authentication, use Reconnect. For Fyers setup, recheck App ID, redirect URL, and any required IP configuration using the values shown in the app.
If authorization loops or fails repeatedly, record the message and time. Do not share secrets.
Stop is taking time#
Inspect whether the state is Stopping or Stopping entries. Review pending exits and confirmed positions, including each leg of a basket. For Live mode, check the broker's records before issuing another action.
See orders and positions.
My payment is pending#
Check Billing & Subscription and the payment provider's result. Retain the payment reference. Avoid a second purchase while the first outcome is unknown. See payments.
I cannot edit a field#
Some contract and identity fields are locked during a running session. Stock Basket has a more restricted running-edit list. Check running edits before stopping solely to make a change.
A feature or strategy is missing#
Feature visibility can depend on account access and enabled capabilities. Read feature availability. Documentation coverage does not mean that the feature is enabled for every account.
I still need help#
Send a support request with the smallest reproducible sequence, visible message, and relevant references.