When to reconnect#
Use the card's Reconnect action when the app reports an expired session or asks for renewed authentication. Broker authentication is distinct from your SSAlgo login.
Do not assume that being signed into SSAlgo means the broker session is still valid.
Reconnection steps#
- Open Broker settings and identify the affected account.
- Review active sessions and any pending orders for that broker.
- Choose Reconnect and finish the broker authentication flow.
- Return to SSAlgo and confirm the account identity and status.
- Check the strategy monitor for unresolved activity before starting or retrying anything.
After reconnection#
A restored connection does not prove earlier orders failed, and it does not prove open positions were closed. Compare the platform monitor with the broker's orders and positions if a live session was interrupted.
If the same activity remains pending, use order states and send a support request.
Changing or removing credentials#
Read the confirmation shown in Broker settings. Removing app credentials or disconnecting authentication is not an instruction to close a broker position. Handle exposure through the appropriate session or broker controls and verify the result.