Before paying#
Review the selected plan, duration, amount, and payment method. Decide whether you are authorizing recurring Autopay or buying a one-time pass.
Use the amount and access dates returned by checkout. Do not rely on an older screenshot or a price copied from this handbook.
Pending payment#
If Razorpay or SSAlgo is waiting for the payment result, check the payment method and your account's billing status. A bank debit and an updated plan can arrive at different times.
Do not immediately buy the plan again. Retain the payment reference and contact support if the status remains unresolved.
Receipts#
Open Billing & Subscription and find the relevant payment in Payment history. Choose its receipt link, then Print / Save as PDF to keep a copy. If a receipt does not open, contact support with the payment date, amount, and reference.
Match the payment date, amount, and reference to the transaction you are checking. A pending or unsuccessful attempt should not be treated as a successful paid receipt.
Renewal needs attention#
For Past Due or Halted states, review the billing message and linked payment method. The provider may retry according to the payment arrangement. Use the app's cancellation confirmation if you intend to stop further renewal attempts.
Refund requests#
Read the current refund and cancellation policy and contact support with the payment reference and reason. A cancellation request is not, by itself, confirmation of a refund.
Never send a full card number, banking password, OTP, or API secret in a support message.