Contact#
Use the SSAlgo contact page for help with the platform, account access, or billing. This handbook does not promise a response time or a separate support channel.
What to include#
Copy this template and fill in the relevant details:
Topic:
What I was trying to do:
What happened instead:
Exact message:
Date, time, and timezone:
Web browser or Android app version:
Strategy and session reference:
Execution mode (Paper or Live):
Broker and instrument, if relevant:
Order or payment reference, if relevant:
Steps that reproduce the issue:
Attach a screenshot if it clarifies the state. Redact personal information that is not needed to investigate the issue.
What not to send#
Never send passwords, OTPs, access tokens, API secrets, or full payment-card information. Support should be able to start investigating using references and redacted messages.
If live exposure is unclear#
Check the broker's own orders, trades, and positions as well as SSAlgo's monitor. Do not treat a support ticket as confirmation that an open position has been closed.
Suggest a documentation correction#
Include the guide's title or URL, the instruction that differs from your app, and what you see instead. A device version or screenshot can help distinguish a documentation error from a release difference.